Location: Remote
Job Type: Full-time
Compensation Range:$23.10 - $25.10 an hour
Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week. Not only being recognized nationally, Protocall has also been awarded Top Workplaces for 2020 and 2022 in Oregon.
We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.
Headquartered in Portland, Oregon, Protocall serves customers in U.S and Canada with fully-integrated contact centers in Portland, OR, Grandville, MI, and Albuquerque, NM, as well with a remote team in selected states. Learn more about us on our website Protocall Services.
Responsibilities:
- Working from home maintaining HIPAA compliance and focus requiring private office space
- Speak with consumers over the phone connecting with people experiencing emotional distress or mental health issues
- Building rapport and client engagement
- Provide available resources or information needed
- Emergency intervention that may be needed
Qualifications:
- Experience level: Experienced
- Experience 1 yr. in Behavioral Health/Social Services (cumulative months that totals 12 months/1year is accepted and internships)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Cella, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
